Pod uses FedEx Express and FedEx Ground service for domestic and international delivery. We generally ship within two business days from the time your order is received. If it is necessary for your package to be signed for, it is your responsibilty to inform us prior to shipping.
Please make sure to indicate in the “special instructions” area if you need your package quicker than FedEx Express Saver 3-day delivery (domestic) or FedEx International Economy 4-6-business day delivery. We will invoice you separately for this.
Please be sure to double check your billing and shipping address when placing an order. Pod is unable to re-route packages.
Once your order ships, you will receive an email confirmation outlining the details of your order. This message will include a link that will direct you to updated tracking information.
note to international customers
It is possible that tax, customs, and import duties may be levied by your local government. All additional taxes and fees are the customer’s responsibility. Items are shipped from Cambridge, Massachusetts (USA), with a detailed invoice declaring the exact total of merchandise punchased in US dollars.
Ceramics and glassware will not be shipped internationally.